Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you, or a third party indicated by you, other than the carrier, came into possesion of the item.
To exercise the right of withdrawal, you should inform us, Etips srl, Loc. La Barca snc, 55027 Gallicano (LU), phone +39 058 1389470 mobile (whatsapp or sms) +39 3283326373 of your decision to cancel this contract by a clear statement, using the above mentioned contacts. You may use the cancellation form in your order area, but it is not compulsory.

Effects of  withdrawal

If you want to cancel the contract, we will refund you the payment received from you, except for the supplementary costs other than the standard delivery offered by us. We will refund you without any delay, and no later than 14 days after the day, we receive the item(s) back. We will ensure the item is in good condition, no worn or used, with its own tags and warranty and we will refund amount via the same payment method used in the purchase, unless agreed otherwise. You have a legal obligation to take reasonable care of the products(s) while in your possession. If you fail to comply with this obligation, we have the right to deduct the costs of any deterioration from the refund for loss in value of the supplied goods.
You will have to bear the direct cost of returning the goods.

Faulty products

In case you received a damaged or faulty product, you should contact us as soon as possible, sending us an email to info@poppinsbags.com, describing the defect and adding a picture. We will contact you back to organise the collection of the faulty goods, and we will then proceed with the refund or the substitution of the goods within 7 days unless agreed otherwise.
We will pay the return costs; you will only be responsible to pack properly the item to be returned, so it cannot be ruined during transport to our premises. We will not exchange or refund, products that show different defects other than the declared ones in your return request email. You should send the goods within 7 days from the return authorisation. We will not exchange or refund used or worn product(s), in that case we will proceed to the reparation under warranty.